Customer Service Co-ordinator – Clifton, Bristol

We are working with a highly respected Housing Developer who are looking for an experienced Customer Service Coordinator to join their team in Bristol.

The position is based in Clifton and will involve dealing with customer concerns and enquiries received by telephone and email.

The package includes:

• Competitive basic salary and annual bonus
• Optional hybrid working
• Up to 33 days annual leave plus bank holidays
• Private Healthcare and Dental Insurance
• Competitive contributory pension scheme
• Life assurance – 4 x your annual salary
• Share incentive schemes
• Employee rewards portal with many more benefits.

About you:

• Previous experience working within a similar environment.
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints.
• Touch Typing
• A calm and cheery personality
• Good planning and organisations skills
• Problem solving and decision-making skills.
• A polite, tactful and assertive attitude
• Excellent communications skills
• Good team working skills.

More about the Customer Service Coordinator role:

• To address and respond to Customer issues in a prompt and organised way.
• To deliver an excellent customer service.
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• To communicate effectively and regularly with colleagues and management.
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• Always keep the database system up to date.
• Carry out general administrative duties.
• Work directly with the office manager to ensure KPI’s are in line with company guidelines.