We are working in partnership with a leading housing developer who have a fantastic opportunity for a Customer Service Coordinator to join their team in Bristol.

As a Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their homes.

The package includes…

Competitive basic salary and annual bonus
Salary sacrifice car scheme available to all employees
Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal

About you…

Previous experience working within customer service
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Patience and calmness under pressure
Good planning and organisation skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Excellent communications skills
Good team working skills